STORE POLICY

All items are handmade .

Ready to wear items are ready to be shipped otherwise we personalized every item after request.

 

You may only purchase Products from us if:

a) you are legally capable of entering into a binding contract with us (for example, you must be at least 18 years old);

b) you are an authorised user of the credit or debit card or payment account (ie Paypal or Afterpay) used to pay for your order; and,

c) are resident in a country that We deliver to (please see our “Deliveries” page here for further information).

 

 

 

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

 

1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If We accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

3. As soon as you place your order, We start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

 

 

 

5. DELIVERY

 

1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, We may end the Contract and clause 13 will apply.

3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

4. You will own the Products once We have received payment in full.

5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

 

 

 

6. INTERNATIONAL DELIVERY

 

1. If you order Products from us for delivery to a destination outside the UE:

a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

c) if you return any Products to us from a destination outside the UE, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

 

 

 

7. PRICE AND PAYMENT

 

1. The price payable for the Products shall be as shown on our site in American Dollars, although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UE VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

4. You must pay for the Products (including all applicable delivery charges), and, if you are paying by card, We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Afterpay, such payment will subject to additional terms between you and Afterpay, available at: https://www.afterpay.com/en-AU/terms-of-service. See: https://www.afterpay.com/en-AU/how-it-works for further information about Afterpay. For more information about how Afterpay will handle your personal data see their Privacy Policy, available at: https://www.afterpaytouch.com/privacy-policy.

5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

 

 

 

8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)

 

1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.

2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at madewithlove@metystevens.com.You may use a copy of the cancellation form available here, but you are not required to do so.

3.If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.

 

 

 

9.YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)

 

1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:

a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

c) make any refunds due to you by the method you used for payment:

1. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

2. 14 days after you inform us of your decision to cancel the Contract

2. Please see our Returns Policy here for more information about returns and refunds.

 

 

 

10. FAULTY PRODUCTS

 

1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.

 

 

 

11.OUR RIGHTS TO CANCEL THE CONTRACT

 

1. We may end the Contract at any time by writing to you if:

a) you do not make any payment to us when it is due;

b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

c) you do not, within a reasonable time, allow us to deliver the Products to you.

2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.

3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

 

 

 

12. OUR LIABILITY

 

1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

 

 

 

13. EVENTS OUTSIDE OUR CONTROL

 

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

 

 

 

14.  INTELLECTUAL PROPERTY RIGHTS

 

1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

 

 

 

15. OTHER IMPORTANT TERMS

 

1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.

3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

4. We may assign or transfer our rights and obligations under the Contract to another organisation. Except in cases where you pay using Afterpay, wWe will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. If you pay using Afterpay, we may assign to Afterpay Pty Ltd (ABN 151 693 429 47) our rights to collect payment for the Products from you without obtaining your consent and without any requirement to notify you of such assignment.

5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by Slovakian law, except that if you are not resident in Slovakia then Slovakian law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of Slovakia , but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of Slovakia.

 

 

 

16.  AFTER-SALES SERVICE

 

1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to madewithlove@merystevens.com.

2. If you have any complaints these should be addressed in writing to Mery Stevens by email to madewithlove@merystevens.com

3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here).

 

 

 

PROMOTION TERMS AND CONDITIONS

 

Official Mery Stevens promotion codes entitle you to an offer on your online order from www.merystevens.com. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Automated promotions cannot be used in conjunction with any other promotion codes or offers. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of nastygal.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.merystevens.com.

 

 

 

 

 

 

 

Privacy

​

Here at Mery Stevens store we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed . It applies to data collected when you use our website, when you interact with us through social media, email, or phone.

It covers:

*The personal data we collect

*How we collect your data

*How we use your data

*Marketing preferences, adverts and cookies

*Links to other websites and third parties

*How we share your data

*Your rights

*Changes to this privacy notice

*How to contact us

 

OUR COMMITMENT TO YOU

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

*fulfil your order (s)

*keep you up to date with the latest offers and trends

*give you a better shopping experience

*help us to make our marketing more relevant to you and your interests

*improve our services

*meet our legal responsibilities

 

HOW WE KEEP YOUR DATA SAFE AND SECURE

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

 

THE PERSONAL DATA WE COLLECT

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience , we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

 

Identity Data includes information such as: first name, last name, title, date of birth ( optional ), occupation, personal description, photo and gender.

 

Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number and social media id ( if you log in by social media ).

 

Financial Data includes information such as: payment card details and bank account.

 

Transaction Data includes information such as: details of your purchase and the fulfillment of your orders ( such as basket number , order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc ); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders and details of any rewards and bonuses awarded.

 

Technical Data includes information such as: details of the device(s) you use to acces our services , your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

 

Profile Data includes information such as purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

 

We also collect, use and share Aggregated Datasuch as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

HOW WE COLLECT YOUR DATA

 

We may collect personal data about you in the following ways:

 

Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

- Create an account or purchase products on our website;

- Subscribe to our newsletter, discussion boards, social media sites or create wish lists;

- Enter a competition;

- Join a Mery Stevens loyalty programme;

- Complete a voluntary market research survey;

- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);

- Use a “refer a friend” function on our website; or

- When you log in to our website via social media.

 

Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookies Policy herefor further details.

 

Third parties – we may receive personal data about you from various third parties, including:

- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.

- Technical Data from affiliate networks through whom you have accessed our website;

- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;

- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

 

 

HOW WE USE YOUR DATA

 

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

- we have your consent to do so, or

- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or

- the processing is in our legitimate interests and not overridden by your rights, or

- we have a legal obligation to collect or disclose personal data from you.

 

USES MADE OF YOUR PERSONAL DATA

 

Your personal data is used by Mery Stevens to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity             Type of data      Lawful basis for processing including basis of legitimate interest

To create an account and register you as a new customer (either directly or via social media).   •             Identity

•             Contact • Performance of a contract with you

To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.          •             Identity

•             Contact

•             Financial

•             Transaction        • Performance of a contract with you

•             Necessary for our legitimate interests (e.g. to recover debts due to us)  For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud.

To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. •             Identity

•             Contact

•             Profile

•             Marketing and Communications              • Performance of a contract with you

•             Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.     •             Identity

•             Contact

•             Profile

•             Usage

•             Marketing and Communications

•             Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)

•             Where you have decided to enter into a competition or event, for the performance of a contract with you

To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. •             Identity

•             Contact

•             Profile

•             Technical

•             Transaction

•             Marketing and Communications

•             Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)

•             Necessary to comply with a legal obligation

To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.            •             Identity

•             Contact

•             Profile

•             Usage

•             Marketing and Communications

•             Technical

•             Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.            •             Technical

•             Usage   •             Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.         •             Identity

•             Contact

•             Technical

•             Usage

•             Profile

•             Marketing and Communications

•             Necessary for our legitimate interests (to develop our products and services and grow our business) or

•             Consent. See further details in the section ‘Marketing preferences, adverts and cookies’

To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets            •             Identity

•             Contact

•             Usage   • Necessary for our legitimate interests (to improve the shopping experience of our customers)

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how Mery Stevens use any of your personal data, please contact our Data Protection Officer at madewithlove@merystevens.com

 

HOW LONG WE KEEP YOUR DATA FOR

 

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

 

MARKETING PREFERENCE, ADVERTS & COOKIES

 

Marketing - your preferences

We may send you marketing communications and promotional offers:

•             if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);

•             by email if you have signed up for email newsletters;

•             if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

•             you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or

•             account holders may withdraw their consent by simply logging in to ‘My Account’ here and editing your ‘Contact Preferences’.

 

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Please be aware that opting out on one of our Services, does not opt you out from any of our other Services unless that option is specifically provided. Please note that despite unsubscribing from such communications, Mery Stevens may still contact you in relation to your order(s), purchase(s) or any issues relating any business you conduct with Mery Stevens.

 

COOKIES

 

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our ‘Cookie Policy’.

 

ONLINE ADS

 

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Mery Stevens banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

 

OUR USE OF ANALYSIS & TARGETING TOOLS

 

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Adroll, Rakuten Marketing, Dash Hudson, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings. As an added privacy measure, you can also use the Google Analytics opt-out browser add on.

The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

 

LINKS TO OTHER WEBSITES & THIRD PARTIES

 

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

 

HOW WE SHARE YOUR DATA

 

We may disclose and share your personal data with the parties set out below:

•             where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;

•             to other companies within the boohoo Group which carry out order fulfilment and provide HR, financial, IT, facilities, customer service, legal, travel and health and safety support functions.

•             to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:

- third party service providers that we engage to provide IT systems and software, and to host our website;

- third-party payment processing services (including Worldpay, Paypal, and in certain regions) to process your payment to us. Mery Stevens does not store your payment information, your payment details are provided to the payment provide you have selected, who are compliant with necessary regulations.

- third party service providers that we engage to deliver goods you have ordered;

- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;

- analytics and search engine providers that assist us in the improvement and optimisation of our website;

- affiliate networks through whom you have accessed our website;

•             to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

•             to protect our customers and website from fraud and theft, we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and • we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

•             if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

•             to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

 

YOUR DATA & COUNTRIES OUTSIDE OF EUROPE

 

The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.

 

YOUR RIGHTS

 

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

•             request access to your personal data

•             request correction of your personal data

•             request erasure               of your personal data

•             request restriction of processing of your personal data

•             request the transfer of your personal data

•             object to processing of your personal data

•             request human intervention for automated decision making

 

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at madewithlove@merystevens.com.

 

REQUEST ACCESS TO YOUR PERSONAL DATA

 

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

 

REQUEST CORRECTION TO YOUR PERSONAL DATA

 

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at madewithlove@merystevens.com.

 

REQUEST ERASURE OF YOUR PERSONAL DATA

 

This enables you to request that Mery Stevens  delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

REQUEST RESTRICTION OF PROCESSING YOUR PERSONAL DATA

 

You have a right to ask Mery Stevens to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

 

REQUEST THE TRANSFER OF YOUR PERSONAL DATA

 

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

 

OBJECT TO PROCESSING OF YOUR PERSONAL DATA

 

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

 

REQUEST HUMAN INTERVENTION FOR AUTOMATED DECISION MAKING & PROFILING

 

You have the right to request human intervention where we are carrying out automated decision making when processing your personal. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

RIGHT TO LODGE A COMPLAINT

 

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at madewithlove@merystevens.com. You also have the right to make a complaint to the ICO (the data protection regulator in the SK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

 

CHANGES TO THE PRIVACY NOTICE

 

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.